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Can I remove a negative review on my listing?

Discovr Kampala encourages all reviews, both positive and negative, to help our users make informed choices. To ensure that our published reviews are genuine and free from bias we therefore only remove negative reviews if they breach our reviews policy or our conditions of use. If you feel strongly that a review is inaccurate or breaches this policy, contact us and we will follow it up. 

We understand that it can be unpleasant to receive a negative review which you feel is not representative of your business. But at the same time, we recommend that you take time to leave a constructive business response to the review. Leaving feedback from your business will show users how you approach customer service and is a chance to turn a negative review into a positive customer experience.

Online, the best way to deal with negative reviews is to ensure that they are outweighed by positive feedback. Encourage your customers to leave a review of your business on discoverkampala.com

External links are provided for reference purposes. Discover Kampala is not responsible for the content of external Internet sites.

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